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Perishable Terms and Conditions

TERMS AND CONDITIONS FOR PERISHABLE PRODUCTS

RussianProducts.com sells and ships certain perishable items. Perishable items are products including but not limited to certain foods, fruits, vegetables, etc... which may be subject to spoilage, decay and/or destruction after a given period of time. As such, purchasers must read and conform to the following terms and conditions in order to avoid inadvertent destruction of their orders.

1. GENERAL INSTRUCTIONS:

Incorrect addresses: We ship to the exact address you enter at checkout. Please take a moment to ensure that the address is correct before finalizing your order.

Unopened shipments: All boxes are clearly marked "Perishable" and must be opened and the contents refrigerated upon receipt.

Gifts: Surprises are great and fun, however if there is a remote chance that the recipient will not be home, he or she must be notified of the gift arrival to avoid product spoilage.

Multi-Unit Dwellings: Orders sent to multi-unit dwelling such as apartment buildings may not be released unless someone is home to accept them. Please consider shipping to your work address where you can refrigerate your PRODUCT upon arrival.

2. GENERAL DISCLAIMER:

Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

1. Delayed deliveries due to weather or other "Acts of God;"
2. Incorrect addresses;
3. Unopened shipments (all boxes are clearly marked "Perishable"); or
4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of Perishables!

3. DELIVERY ERRORS:

We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "Acts of God." We ship within the Continental United States, Alaska and Hawaii only. We do not ship "Perishables" to international destinations at this time.

If you entered a wrong shipping address and your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked "PERISHABLE" on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.

4. DRY ICE INSTRUCTIONS:

PLEASE NOTE: YOUR PACKAGE MIGHT CONTAIN DRY ICE. PLEASE FOLLOW INSTRUCTIONS PRECISELY IN ORDER TO AVOID INJURY.

DRY ICE WARNING!

Please Read Before Using

Extreme Cold (-109º F) May Cause Severe Cold Burns. Handle With Gloves. Avoid Contact With Skin And Eyes. Do Not Confine In Tightly Closed Containers. Do Not Enter Confined Areas Such As Walk-In Boxes Where Using Dry Ice Until Adequately Ventilated. Do Not Put In Drinks. Do Not Eat. Keep Out Of Reach Of Children And Animals.

You agree to indemnify and hold RussianProducts.com harmless for any harm caused to you or the shipment recipient arising out of your or the recipient's failure to follow the above dry ice instructions.

5. COOLING SYSTEM:

We are using special cooling systems consisting of environmentally green insulating liners which are designed to create a temperature-controlled shipping systems that is totally biodegradable and thermally sound. Neither seller nor manufacturer shall be liable for any loss or damage arising out of the use of the inability to use this product. Seller and manufacturer's only obligation shall be to replace product proven to be defective.

6. CONTACT US:

If your package is damaged during shipment (not including damage due to "Acts of God" or the spoilage of products due to the reasons listed in Section 2 above), please contact Customer Service within 24 hours of receiving your shipment at 800-608-7388 or email info@russianproducts.com so that we can arrange a reshipment of your order.

7. YOUR AGREEMENT

By ordering perishable items via this Site you confirm that you have read and agree with these terms and conditions.

Russian Products, Inc. | Ph. 800-608-7388